Frequently Asked Questions

Questions about Role Play Kids? Here are clear answers to the things families ask us most. Can’t find yours? Email care@roleplaykids.com – we’re happy to help.

About Role Play Kids

Is Role Play Kids a real company?

Yes. Role Play Kids LLC is a women-owned small business based in Indiana. Orders ship from our warehouse at 447 Airtech Pkwy, Plainfield, Indiana, and you can reach us at care@roleplaykids.com or on +1 (847) 556-9869 (call, text or WhatsApp). Read our story.

Who makes your toys?

We do. Every play tent, play mat and sit-in toy is designed and handcrafted by our own design and manufacturing arm, The Maison Company in New Delhi, India, which has more than 25 years of experience in high-quality textiles.

Why do your play tents cost more than some others?

Many cheaper play tents are thin polyester on bendy pop-up wire. Ours are made from premium cotton canvas or heavy weight polyester canvas on sturdy steel / plastic frames, with detailed hand-drawn designs, so they keep their shape and last for years of everyday play. If you see a much cheaper copy of one of our designs, it isn’t made by us.

Ordering and shipping

Where can I buy Role Play Kids toys?

Online at roleplaykids.com, and through selected retailers.

Which countries do you ship to?

We ship to the 48 contiguous United States and to Canada, from our warehouse in Plainfield, Indiana. We can’t deliver to P.O. boxes. Deliveries within India are shipped from our New Delhi warehouse.

How long will my order take?

Orders are processed within 2–3 business days and shipped with FedEx, UPS or DHL. You’ll get an email with a tracking link as soon as your order ships; allow up to 48 hours for the first tracking update. See our shipping policy.

How much is shipping?

Standard shipping is a fixed flat rate, shown at checkout. Some larger playhouses have a heavy-item surcharge – it is always shown at checkout before you pay.

Can I change or cancel my order?

Yes, within 1 hour of purchase. Email care@roleplaykids.com or text us with your order number. After that, your order is already being packed and can’t be changed, but you can return it once it arrives.

Do you deliver in India?

Yes, we deliver retail order within India from our New Delhi warehouse. For bulk, corporate and wholesale orders, contact our New Delhi team on WhatsApp at +91 88260 12333 or see our wholesale page.

Can I order from the UK, Australia or another country?

Our online shop only ships to the US and Canada at the moment. For other countries, or for larger orders, email care@roleplaykids.com and we’ll let you know what’s possible.

Quality and safety

What are your play tents made of?

Premium cotton canvas printed with child-safe dyes, on a sturdy steel or plastic frame (our teepees use wooden accent poles). Every tent can be taken down and set up again many times.

Are your toys safe?

Our products are tested to comply with US CPSIA requirements, and our play tents meet ASTM and EN-71 toy safety standards. Always follow the age guide on each product page, supervise children during play, and never let them hang or swing from the poles.

Can the play tents be used outside?

They are made for indoor play. If you use one outdoors, don’t leave it out – take it down and store it inside afterwards.

How do I clean my play tent?

Spot-clean the fabric with a damp cloth, and let it dry completely before you fold it away.

Assembly

Is it hard to put together?

No tools are needed. Each product comes with step-by-step instructions, and for most play tents we also have a video with voice-over. Two adults make the larger tents quicker and easier. Find yours on our assembly instructions page.

What if a part is missing or damaged?

Please check your order when it arrives. If anything is missing, damaged or wrong, email care@roleplaykids.com right away with your order number and a photo, and we’ll make it right.

Returns and refunds

What is your return policy?

You can request a return within 30 days of receiving your order. Items need to be in the condition you received them, in the original packaging, with proof of purchase. To start a return, email care@roleplaykids.com – once it’s accepted, we’ll send you a return label and instructions. Sale or discounted items and gift cards can’t be returned. Read our full refund policy.

When will I get my refund?

Once we’ve received and inspected your return, we’ll let you know if it’s approved. Approved refunds go back to your original payment method within 10 business days – your bank may take a little longer to show it.

Wholesale and retailers

Do you sell wholesale?

Yes. We work with boutiques, retailers and corporate buyers in the US and around the world. See our wholesale page to get in touch.