Chat with us

Tracking Your Order

You can track your Role Play’s Logistics order in Your Orders. If you need more detailed help with tracking your package, please visit Track Your Package.

Delivery Information

If no one is available at the address when delivery is attempted, Role Play’s Logistics will leave a "We missed you" card. We will make two delivery attempts on consecutive days. If the two delivery attempt is unsuccessful your package will be returned to Role Play’s and consecutive delivery attempts will be on chargeable basis. Date of delivery is subject to availability of product.

Notifications

Shipment Updates will be received via SMS on your phone.

Customer Service

Role Play’s Customer Service handles all inquiries for Role Play’s Logistics. You can contact us if you need to reschedule a delivery or with any other questions you may have.

Cancellation Policy

Role Play believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order placed via Payment gateway only. The customer may however track the status of the order online.

Return & Refund Policy

Role Play takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with leading logistic providers in India, USA and Canada to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Roleplay kids and /or it’s Logistics Partner will look into the matter on a case by case basis.

In such circumstances, before using the product, please get in touch with our Customer Service Team at care@roleplaykids.com within 24 hours of receiving the product. Our customer service team will guide you on the process for the same. Role Play does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

Refunds

Refunds are only possible in the following cases:

For case 2, we will process the refund after receipt of the product by Role Play. All Refunds will be processed based on the mode of payment used by the customer while placing the order.

Shipping & Delivery Policy

Role Play is not liable for any delay in delivery by the logistics partner and only guarantees to hand over the consignment to the courier company within 2 working days from the date of the order and payment. Delivery of all home delivery orders will be done to the Shipping Address mentioned while placing the order online and should reach you in a maximum of 7 to 10 business days.